Shipping policy

All pieces ship directly from our makers’ workshops. That way, we avoid any unnecessary 3rd party involvement, which would increase time delays, and logistical costs. Because of this EACH vendor's lead time will vary. Please reach out to us with any questions or concerns before ordering 3elementshome@gmail.com

We work hard to offer you the best quality products possible. Many of our vendors and artisans are sourced throughout the world and most are handmade to order, each vendor's shipping policy will differ.

ORDER PROCESS

You will receive an email confirmation once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Once your order is prepared for shipment you will receive a confirmation email with your tracking information. 

Duties and Taxes - Taxes are calculated according to shipping destination and itemized on the Order Summary page. For international shipments, please note that you are responsible for any additional import taxes and duties upon delivery.

QUOTED DELIVERY FEES

The 3 ELEMENTS HOME team will do its best to quote for delivery fees (air freight) at time of purchase, however these carrier quotations may change over time. 3 ELEMENTS HOME is not responsible for any price changes or any delays initiated/caused by a 3rd party international carrier (i.e. UPS, Fed Ex, etc.) between the time of purchase and the actual shipping. Should our initial delivery quote be subject to any carrier increase, our team will inform our client of said changes. 3 ELEMENTS HOME will offer our client the possibility of accepting these additional delivery fees and moving ahead with the delivery OR of cancelling the order all together. 

QUOTED LEAD TIME

3 ELEMENTS HOME suppliers quote an approximate lead time for the receipt of your order, based on current manufacturing and shipping times at time of purchase. Circumstances beyond our control, may cause disruptions and lead to a delay in your order being delivered on quoted ETA [estimated time of delivery]. Deliveries can be delayed due to changes in shipping schedules, carrier delays and world-wide raw material shortages. Delays do not constitute a breach of contract. 3 ELEMENTS HOME and its suppliers do not offer cancellations or refunds due to delays. 3 ELEMENTS HOME and its suppliers hold no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of any delays or force majeure of the purchaser.

DIRECTLY FROM THE DESIGNER / SUPPLIER

All pieces ship directly from our makers’ workshops. That way, we avoid any unnecessary 3rd party involvement, which would increase time delays, and logistical costs. Delivery times may vary but

DIRECTLY FROM THE DESIGNER / SUPPLIER

All pieces ship directly from our makers’ workshops. That way, we avoid any unnecessary 3rd party involvement, which would increase time delays, and logistical costs. Delivery times may vary but 3 ELEMENTS HOME will keep you availed of your product's progress toward its destination. Because the pieces we offer are high-end quality and most are made-to-order, delivery time varies from 2 to 20 weeks or beyond. Please inquire prior to ordering and refer to each product page for a more detailed delivery schedule as each product may have a different lead time. 3 ELEMENTS HOME is not responsible for any delays including but not limited to order processing, product availability and order delivery (see Return Policy and Disclaimer). For oversized items and shipping to specific or remote destination, we reserve the right to add a special shipping rate. In this case, we will always contact the customer before processing the order.

DELIVERY BY MARITIME FREIGHT

By default, our 3 ELEMENTS HOME suppliers ship by national courier, via maritime freight - which is the most sustainable international shipping method. Should you have specific needs, other methods of domestic and international shipping are also available (air, white glove, express, etc.) for an additional fee.

FOB ORIGIN

All 3 ELEMENTS HOME orders are FOB ORIGIN = The client is the owner of the product as soon as it leaves the point of origin (product supplier). The client is therefore responsible for any damages incurred during transport. All 3 ELEMENTS HOME orders are insured. It is the client's responsibility to claim the insurance in case of transport damage. 

  • 3 ELEMENTS HOME IS NOT A CARRIER AND THEREFORE ANY TRANSPORT DAMAGES OR DELIVERY DELAYS OR DELIVERY ERRORS (DELIVERY MIX UPS) INCURRED BY THE CARRIER BEFORE OR DURING TRANSPORT ARE NOT THE FAULT OR RESPONSIBILITY OF 3 ELEMENTS HOME OR ITS SUPPLIERS.
  • ALL INTERNATIONAL DELIVERIES INCLUDE AN INSURANCE. SHOULD A PRODUCT ARRIVE DAMAGED, IT IS UP TO DE CLIENT TO CLAIM THE SHIPPING INSURANCE. 3 ELEMENTS HOME WILL BE HAPPY TO ASSIST OUR CLIENTS BY PROVIDING RELEVANT INFORMATION NECESSARY TO INSURANCE CLAIMS. 
  • SUPPLIER AND/OR TRANSPORT DELAYS DO NOT CONSTITUTE A BREACH OF CONTRACT. NEITHER OUR SUPPLIERS NOR 3 ELEMENTS HOME  OFFER CANCELLATIONS OR REFUNDS DUE TO ORDER PROCESSING, PRODUCT AVAILABILITY OR TRANSPORT DELAYS. 3 ELEMENTS HOME AND ITS SUPPLIERS HOLD NO LIABILITY FOR ANY DELAYS RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL OR FOR ANY LOSSES INCURRED AS A RESULT OF ANY DELAYS OR FORCE MAJEURE.

QUESTIONS?

If you have any questions regarding your order delivery, or want to ask about your needs, please do not hesitate to contact us at 3ELEMENTSHOME@GMAIL.COM. We will do everything in our power to satisfy your requests!

* Special fees may apply to remote locations, to bulky and special needs shippings. Additional destination duty charges may be charged to the customer upon delivery by the carrier.

  • YOU ARE RESPONSIBLE FOR HAVING READ AND ACCEPTED OUR POLICIES PRIOR TO ORDERING.