Refund policy

Returns

We work hard to offer you the best quality products possible. Many of our vendors and artisans are sourced throughout the world and most are handmade to order, each vendor's return policy will differ. Due to their made-to-order and one-of-a-kind product nature, 3 ELEMENTS HOME orders are not eligible for any returns or refunds, unless a 3 ELEMENTS HOME supplier shipped the wrong product (an incorrect product was shipped by error by the supplier), in which case the supplier is be responsible to exchange said product for the correct one (see details below). In this case, 3 ELEMENTS HOME will assist said supplier and client liaising the relevant information between the two - please note that 3 ELEMENTS HOME is not responsible for the time taken by this exchange as it is out of 3 ELEMENTS HOME control.

Please see return policy for each vendor/ artisan 

Exchanges
Unless the item received is the wrong product (an incorrect product was shipped by error by the supplier), 3 ELEMENTS HOME does not accept exchanges, including change of mind purchases. Items received damaged will not be accepted for returns or exchanges (see Returns).

Transport Damages
All 3 ELEMENTS HOME orders are FOB ORIGIN = The 3 ELEMENTS HOME client is the owner of the product as soon as it leaves the point of origin (product supplier). 3 ELEMENTS HOME suppliers inspect their products and cartons prior to dispatch to ensure all products leave their warehouses in the best possible condition. Neither 3 ELEMENTS HOME nor its suppliers are a carrier and the damages incurred in transport are not the fault or responsibility of 3 ELEMENTS HOME and its suppliers. All our supplier's deliveries include an insurance; it is the client's responsibility to claim that insurance (please note that all products should be inspected immediately upon arrival with any damages noted on the delivery paperwork).

You can always contact us for any return question at 3elementshome@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

DISCLAIMER

  • 3 ELEMENTS HOME IS NOT RESPONSIBLE FOR ANY TAXES AND/OR CUSTOMS FEES, AND/OR SHIPPERS' FEES YOU MIGHT INCUR, AND/OR FOR DELIVERY DELAYS CAUSED BY A SUPPLIER OR A CARRIER.
  • QUOTED LEAD TIME - 3 ELEMENTS HOME suppliers quote an approximate lead time for the receipt of your order, based on current manufacturing and shipping times at time of purchase. Circumstances beyond our/their control, may cause disruptions and lead to a delay in your order being delivered on quoted ETA [estimated time of delivery]. Deliveries can be delayed due to changes in shipping schedules, carrier delays and world-wide raw material shortages. Delays do not constitute a breach of contract. 3 ELEMENTS HOME does not offer cancellations or refunds due to delays.3 ELEMENTS HOME holds no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of any delays or force majeure of the purchaser.
  • QUOTED DELIVERY FEES - The 3 ELEMENTS HOME team will do its best to quote for delivery fees (air freight) at time of purchase, however these carrier quotations may change over time. 3 ELEMENTS HOME is not responsible for any price changes or any delays initiated/caused by a 3rd party international carrier (i.e. UPS, Fed Ex, etc.) between the time of purchase and the actual shipping. Should our initial delivery quote be subject to any carrier increase, our team will inform our client of said changes. 3 ELEMENTS HOME will offer our client the possibility of accepting these additional delivery fees and moving ahead with the delivery OR of cancelling the order all together. 
  • 3 ELEMENTS HOME IS NOT A CARRIER AND THEREFORE ANY TRANSPORT DAMAGES OR DELIVERY DELAYS OR DELIVERY ERRORS (DELIVERY MIX UPS) INCURRED BY THE CARRIER BEFORE OR DURING TRANSPORT ARE NOT THE FAULT OR RESPONSIBILITY OF 3 ELEMENTS HOME OR ITS SUPPLIERS.
  • All 3 ELEMENTS HOME orders are FOB ORIGIN = The client is the owner of the product as soon as it leaves the point of origin (product supplier). The client is therefore responsible for any damages incurred during transport. All 3 ELEMENTS HOME orders are insured with InsureShip. It is the client's responsibility to claim the insurance in case of transport damage.
  • ALL INTERNATIONAL DELIVERIES INCLUDE AN INSURANCE. SHOULD A PRODUCT ARRIVE DAMAGED, IT IS UP TO DE CLIENT TO CLAIM THE SHIPPING INSURANCE. 3 ELEMENTS HOME WILL BE HAPPY TO ASSIST OUR CLIENTS BY PROVIDING RELEVANT INFORMATION NECESSARY TO INSURANCE CLAIMS.
  • SUPPLIER AND/OR TRANSPORT DELAYS DO NOT CONSTITUTE A BREACH OF CONTRACT. NEITHER OUR SUPPLIERS NOR 3 ELEMENTS HOME OFFER CANCELLATIONS OR REFUNDS DUE TO ORDER PROCESSING, PRODUCT AVAILABILITY OR TRANSPORT DELAYS. GREEN DESIGN GALLERY AND ITS SUPPLIERS HOLD NO LIABILITY FOR ANY DELAYS RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL OR FOR ANY LOSSES INCURRED AS A RESULT OF ANY DELAYS OR FORCE MAJEURE.
  • SHOULD THE CLIENT REQUEST TO  CANCEL AN ORDER THAT HAS ALREADY BEEN PAID FOR, THERE WILL BE A 15% RESTOCKING FEE DEDUCTED FROM THE FINAL REFUND. 
  • YOU ARE RESPONSIBLE FOR HAVING READ AND ACCEPTED OUR POLICIES PRIOR TO ORDERING.